We like maintaining relationships with our customers.
We’re proud of our reputation for premium service.
Whether it’s wholesale or retail, whether tea, coffee or machine related, Leaf Bean Machine operates on the principle that every customer is equally important. We love getting your feedback. Here are a few recent examples.
Whether you are a cafe owner or a lover of making coffee at home, the team at Leaf Bean Machine are brilliant. The customer care you receive is outstanding, their Karvan coffee is delicious and for me as a new cafe owner, they are a total one-stop shop for everything I need, including support, to run a successful business. I totally recommend this great business and team.
I just wanted to say how amazing my experience was last week, when some of us came down for coffee training. Summah is a wonderful teacher. She has a neat way of explaining things so ‘layman’ like me can understand.
Also when we arrived the guys in the warehouse called out a ‘Hello’, with a wave, which immediately made us feel welcome – so well done on a great product all round, from the front carpark, thru to customer service etc. I wish you all the best and success with your business, you guys deserve it.
We have worked closely with Leaf Bean Machine since the commencement of our operation in May 2012.
The ongoing relationship has been supported by the team’s prompt delivery of a quality product, ability to service and maintain the coffee machines we use and also provide training for our staff to ensure the product we offer is to the standard required both of our premises and also Leaf Bean Machine.
I would have no hesitation in recommending Leaf Bean Machine to other hospitality operators who recognise the importance of working with companies and teams of people who have the same pride and commitment to the industry as we do.
Thank you ladies for looking after me on Wednesday afternoon! The experience and service you provided was top and I haven’t stopped raving since then (my husband loves the Chemex!). Brilliant team and awesome products- I will be sending all our coffee loving friends down from NOR to see you soon!
Thank you for your wonderful whole beans and your amazing fast service and delivery.
I have been buying Karvan Coffee from you since April this year, consuming around 12kg of beans and am still grateful for the flavour and freshness of your product. I flew back home last week from my FIFO job and had forgotten to order more coffee from you, this led to a painful weekend of drinking/wincing down supermarket coffee that was old, burnt and unable to produce the thinnest of crème’. Imagine my joy when my order from Leaf Bean Machine arrived today, a day earlier than expected!! So thank you for your fast postage, fine product, personalised thankyou notes with small treats attached.
The best part of receiving my order yesterday, was the hand-written note included in the parcel…it really is the small, but personalised gestures that make a huge difference!! Thank you!
Wega Coffee Machines
Hey Brad and Fleur, The machine’s amazing – I love it! And the matte black, wow…..Thanks so much for your support and help above and beyond. I’m confident it’s a move in the right direction and hopefully now we can really smash out thousands of coffees.
After making a purchase on the online store, which is excellent by the way, I was STAGGERED to hear a knock at the door – less than 24 hours after ordering – with a guy asking me to sign for my coffee. No other online store I have used in Perth has managed to take my order, dispatch and deliver the goods so fast. Leaf Bean Machine (Fleur, Brad and the rest of the team) you have excelled yourself!